Check delivery status
Stay up-to-date with our International Incident Bulletin
Grow your business in Canada
Fill in the form to talk to us about growing your international business
Grow your business in Canada
Fill in the form to talk to us about growing your international business
Discover the many reasons to grow your business in Canada
Canadians have a positive approach towards UK products and a high level of trust in UK brands. Our Delivery Matters survey (2016) found some interesting statistics about Canadian online shoppers:
- Three in five Canadian online shoppers like to buy UK brands
- Canadian customers are looking for value for money and an easy delivery experience
- 49% of those surveyed find UK items much cheaper than locally bought items
- 76% of them trust items purchased from the UK will be authentic
- 55% of those surveyed claimed to have increased their rate of online shopping recently
93%
of Canadian shoppers are more likely to shop again with an online retailer if they are satisfied with the overall delivery experience*
Deliver a great customer experience to your Canadian shoppers
Canada is a very large country, but it is sparsely populated. Many Canadians living outside of urban areas would have to travel great distances to collect items from a store. This may be why this market shows a strong preference for home delivery, as opposed to a “Click & Collect” style retail collection service.
4 out of 5
Canadian online shoppers actively search for sites that offer free delivery*
9 out of 10
Canadian shoppers want to receive progress updates on their deliveries*
Online shopping in Canada
Shoppers searching for sites that offer free delivery are usually young females from a higher socio-economic group. If that sounds like your target customer, you should pay particular attention to the fact that 4 out of 5 of them seek this benefit*.
Do you spend over £5k a year on international parcels? Save with a business parcels account, and manage everything online.
Royal Mail delivery options to Canada
Choose a service below to find out how we can help your business deliver in Canada:
| Service | Lower price option | Fast delivery | Full tracking included | Proof of delivery included | Delivery aims to Canada |
|---|---|---|---|---|---|
| International Business Tracked |
|
|
|
5-7 working days | |
| International Business Signed |
|
5-7 working days | |||
| International Business Standard |
|
6-7 working days | |||
| International Business Economy | 6 weeks |
Quick facts: duties and taxes
- Goods up to CAD$20 are exempt from duties and taxes
- Personal gifts up to the value of CAD$60 are exempt
- Alcohol and tobacco are not exempt under either of these rules
Duties and taxes in Canada
43% of shoppers surveyed were put off by a fear of hidden charges*, so it’s good to be upfront and tackle the question of duties and taxes openly with your Canadian shoppers.
The Canada Border Services Agency collects duties and taxes on behalf of the Canadian government.
Goods valued over CAD$20 (CAD$60 for gifts) are subject to:
- Import duties (varies – eg. 18% for clothing)
- General sales tax (5%)
- Provincial sales tax (0% - 10%)
Find out more about duties and taxes on the CBSA site
Electronic customs data
Since 1 January 2019, we require businesses sending goods to Canada to provide electronic customs data.
The easiest way to meet these requirements is to use a data-compliant shipping platform, like Click & Drop – great for occasional or smaller-scale exporters; Pro Shipping and API Shipping are our automated, scalable solutions for large scale exporters.
**Delivery Matters Canada, Trinity McQueen, 2016