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Parcel returns services
Reliable returns services help you stay up-to-date with stock – while keeping customers happy, so they come back time and time again
Parcel returns services
Reliable returns services help you stay up-to-date with stock – while keeping customers happy, so they come back time and time again
Easy returns for happy customers
2 in 3 shoppers expect their returns to be free*, and they want the process to be easy and convenient too.
With our reliable returns, stock is back with you quickly for re-sale, plus you can process any refunds promptly – keeping buyers happy, and making them more likely to shop with you again.
65% of online shoppers prefer to return items via the Post Office®*. You can provide a barcoded return label in their parcel – or let them print their own.
With Labels to Go your shoppers don’t even need a printer – they can drop in to a Post Office or Customer Service Point and print the returns label there.
Returns services for business
End-to-end tracking
Peace of mind for you and your customers
- Manage stock easily by keeping track of returned items as they make their way back to your warehouse
- Issue refunds or replacements faster
- Sign up to our online returns portal so your customers can download labels easily. They can print labels free of charge at a Post Office branch or Customer Service Point, and drop their items off at the same time
Guaranteed next-day returns by 1pm
The fastest returns service
- Online tracking, plus signature on delivery for extra security
- Send pre-printed return envelopes for convenience
- Customers can choose whether to drop parcels off, or send them with a scheduled business collection
Cost-effective overseas returns
Encourage overseas shoppers to buy from the UK with confidence
- Choose from part-paid or fully-paid delivery options
- Available from 28 countries, from Europe to New Zealand
- We aim to deliver items back to you in 7–10 days
No printer, no problem
Offer buyers a completely mobile returns experience with our free label printing service. Returns labels can be printed at over 11,500 branches of Post Office or over 1,200 Customer Service Points.
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With Tracked Returns, customers order a few sizes and return the ones they don’t want. Labels to Go has been really important. Customers can go in to a Delivery Office and print their label to send goods back.
Richard Fleming, Royce Lingerie
*Delivery Matters Returns, May 2018, Trinity McQueen
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