Use our response services to allow customers to respond to your mail with a pre-addressed, freepost reply service. Or with Freepost NAME you can provide a short memorable address, easy to use with a wide range of media, to encourage customer communication and sales. With higher response rates gained by making things easy for your customer, you can improve your ROI on marketing campaigns.

With Business Reply and Freepost, Standard and Plus, and Freepost NAME, once you have paid a small purchase fee, you then only pay for the postage of responses.  

Use these services to great effect with a variety of media:

• Direct mail
• Magazine inserts
• Press ads
• Electoral communications
• Market research
• Surveys

With Mail Capture and Cleanse, we deal with all of your returned ‘goneaway’ mail – and provide customer insights to keep your database up-to-date and have better targeted mail campaigns.

Design your own artwork for envelopes

Most printers already have our design templates, but if you wish to produce and print your own mail response pieces, use our Artwork Generator design tool to produce a mail piece image with your licence number, licence barcode, address and postage indicia.

If someone else is printing your envelopes, be sure to pass on your licence number and design to your print supplier. Find out more in our Response Services user guidepdf, 1.52 MB.

If you would like to submit your design to Royal Mail for approval prior to printing, then please post a sample envelope to the following address:

Freepost RESPONSE SERVICES

or

Royal Mail Response Services Team
PO Box 740
Barnsley
S73 0ZJ

Help and documentation

Further documents can be found in our help centre:

Visit our help page

Check out our prices and see more information about increasing your customer responses with Business Reply and Freepost.

Response Services user guidepdf, 1.52 MB

Royal Mail General Terms and Conditionspdf, 468.64 KB

Response Services Specific Terms and Conditionspdf, 187.12 KB

Retail Letters price guidepdf, 2.36 MB