Royal Mail Returns

Need to return an item?  Trust us to deliver your parcel back to its original seller or retailer.

 

Returns

Ordered something you're not quite sure of ? No problem. We return parcels for high street and online shops in the UK and we have a couple of options to help you do this.

How do returns with Royal Mail work?

  • Find your retailer in the drop-down box on our Track my Return page
  • Add your order number
  • Add your contact details
  • Use the tickbox at the bottom to confirm your parcel doesn't exceed the maximum weight and size limit
  • Click 'Create your label'

You'll then be sent a downloadable label to send off your return - we'll also send this label to your email address.

You can print your label at home if you have a printer - or get your label printed off in-store at one of our Parcelshops. Just use the QR code on your confirmation email after you've set up your return.

If you can't find your retailer in the drop-down box, you can send back your return using our Click & Drop service.

Click & Drop

Sending your return

We offer a range of super simple nationwide drop off points to get your parcels on the road. It's easy to drop off your package, however it suits you.

Parcelshops

Drop off your parcels easily and quickly. Our Parcelshops are located at Collect+ stores and Post Offices.

Parcel Lockers

Drop off parcels at our parcel lockers 7 days a week.

Parcel Postboxes

Our parcel postboxes are suitable for parcels up to a maximum of 45cm x 35cm x 16cm.

 

With over 110,000 postboxes to choose from, they're the perfect option for smaller items - here's how to find your nearest postbox.

Services near you

At-home collections for returns

If you don't fancy leaving home to send your return, no problem - we'll pick up your parcel from your doorstep. Take the effort out of sending parcels and book a returns collection with us, using our Parcel Collect service.

It's totally free, we can bring any labels that you need if you don't have a printer at home. Plus, if you're making multiple returns, they can all be part of the same collection.

You can also book an at-home collection via the Royal Mail app.

Why send your return with Royal Mail?

 

Return items worth up to £750, with the reassurance of end to end tracking.

Reliable and convenient option trusted by millions across the UK.

Get real-time updates, so you know where your return is at every step.