Offer Parcel Collect in addition to our Tracked Returns service to create an easy returns option for your customers, with the added choice and convenience of having the item collected from their door.

Your customers can book a collection through our website for a Tracked Return item, using a label they have generated online or by using a label you provided when sending the parcel.

Once the label is attached and the collection is booked, we’ll be at the collection point on the chosen date to collect the item.

How to use this service

This service is available with a Business Parcels Account.

To access Parcel Collect you must use the Royal Mail Tracked Returns service and receive a minimum of 20 returns per week or 1,000 per year.

With Tracked Returns, you can sign up to our returns portal - providing your shoppers a hassle free way to produce their returns labels online.

Speak to your Account Manager to setup Parcel Collect or call 03457 950 950 if you do not yet have an account with us.