Choose a single line address that’s memorable for your customers, making it simple for them to get in touch
Freepost NAME
Business Reply and Freepost Plus
Business Reply and Freepost Plus are end-to-end services which provide an easy way for businesses, customers and new prospects to respond to you quickly and easily. We provide a barcode and licence number that you print on your mail with a return address. You pay a small fee for the product and then we just charge you the postage cost of responses. Replies can be received using 1st or 2nd Class mail.
Speak to us about our response services
Apply online or give us a call to discuss what's the best solution for you. Please check our terms and conditions below in help and documentation. For patient specimens please use the tracked returns product.
Apply now if you're ready to buy a response service
Apply for a response serviceOr email us and we’ll get back to you
Contact us| Business Reply Plus | Freepost Plus | |
|---|---|---|
| Mail formats |
Letter only |
Letter only |
| Response licence detail* | Printed on top left | Printed with the return address |
*See examples below
Mailing examples for each service
Envelope designs
Here are some examples of how your mailing could look (not to scale):
Business Reply Plus:
Freepost Plus:
How to use our response services
1. You’ll need a licence for each address that items are returned to – which gives you 12 months usage. Get in touch to get started.
2. Design and print your mail response envelopes. Most printers already have our design templates, but if you wish to produce and print your own mail response pieces, use our Artwork generator design tool to produce a mail piece image with your licence number, licence barcode, address and postage indicia.
If someone else is printing your envelopes, be sure to pass on your licence number and design to your print supplier. Find out more in our Response Services user guide (pdf, 1.52 MB)
If you would like to submit your design to Royal Mail for approval prior to printing, then please post a sample envelope to the following address:
Freepost RESPONSE SERVICES
or
Royal Mail Response Services Team
PO Box 740
Barnsley
S73 0ZJ
3. Send your mailing and wait for the responses to come in.
Help and documentation
Check out our prices and see more information about increasing your customer responses with Business Reply and Freepost:
Response Services user guidepdf, 1.52 MB
Royal Mail General Terms and Conditionspdf, 469.19 KB
Response Services Specific Terms and Conditionspdf, 187.12 KB
Retail Letters price guidepdf, 2.63 MB
The Windsor Framework – Sending Goods from Great Britain to Northern Ireland.
As a result of the Windsor Framework changes must be made to continue to send goods from Great Britain to Northern Ireland from 31 March 2025. If you are not sending goods (and sending correspondence) from Great Britain to Northern Ireland then no changes are required.
The Windsor Framework
The Windsor Framework is an agreement between the UK and the EU amending the Northern Ireland Protocol and the legal instruments which sit beneath it, including but not limited to statutory guidance, which comes into effect from 31 March 2025. We would encourage customers to familiarise themselves with the requirements for moving parcels under the Windsor Framework. The guidance can be found here.
Customers Must Provide Additional Data
The Windsor Framework will require that additional data is provided to send goods from Great Britain to Northern Ireland. The data that will be required depends on the type of parcel movement. Royal Mail will begin to deploy updates to our shipping channels to allow the newly required data to be captured before it becomes mandatory. To help you start preparing we have now released the data specifications for all our shipping channels. Please follow this link for the latest government update.
Our terms and conditions will be updated shortly to reflect these changes.
For further help and information please follow royalmail.com/windsor-framework