Local Collect

Click and Collect is a convenient way many customers choose to receive their deliveries. With Local Collect we’ll deliver directly to their local Collect+ Point, Post Office^® branch or Royal Mail Customer Service Point for them to pick up when convenient.

• Customers can collect from around 6400 Collect+ Points, up to 10,500 Post Office branches or 1,200 Royal Mail Customer Service Points across the UK
• They’ll get an SMS/email notification when their parcel is ready
• Increase first-time delivery success to keep customers happy

How to offer Local Collect

Local Collect is free if you're using Royal Mail Tracked 24 and 48 or Royal Mail Special Delivery Guaranteed*.

Start by contacting your Royal Mail Account Manager or Customer Services on 03457 950 950** to set up the Local Collect^® service.

We provide you with the following:

Access to a database of Collect+ Point, Post Office or Royal Mail Customer Service Point address details including opening and closing times via the API (Application Programme Interface) or a Daily Flat file.

Label design specifications for using Local Collect^® with Royal Mail Tracked^® and Special Delivery Guaranteed services. 

All you have to do is take the order as normal from your customer, but with the addition of handy delivery options – their home address or a Local Collect^® location that they specify.

*Selected locations only
**We’re open Monday to Friday, 8am-6pm. Calls may be recorded and monitored for training and compliance purposes.

Safeplace

Let customers choose where they can have their deliveries left if they’re not in. With Safeplace they can nominate their secure place or a neighbour to receive their mail.

• Customers know you have their instructions if needed
• More parcels are delivered safely first time, even when the recipient is out
• Free service for Royal Mail 24 & 48 and Tracked 24 & 48 customers

How to offer Safeplace

Safeplace is free to offer to your customers if you’re using Royal Mail 24 or 48 and Tracked 24 or 48.