International Business Tracked and Signed

A secure service for complete peace of mind

Features

Track your package every step of the way
Signature on delivery for 47 worldwide destinations*
Free tracked returns for undelivered items
Discounted rates with a business account
Compensation cover up to £100

*A signature is taken on delivery however we don’t provide a copy of the signature to you as part of the service and it’s not available to view online.

Options

Additional compensation up to £300
**Send printed papers up to 5kg to most countries
***Send packages up to 5kg to some countries

How to use this service

This service is only available with an International Business Account.

To qualify to use this service:

Spend a minimum of £5,000 each year across International Business services
OR send a minimum of 1,000 Tracked or Signed items per year (Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Tracked Returns, International Business Tracked, International Business Signed and International Tracked Returns)

Already have an account? Contact your account manager, and they can help you access this service.

Find out about an account

Not ready for an account? You can buy postage online now with Click & Drop.

Send now on Click & Drop

Download our International Business Parcels user guidepdf, 6.56 MB

Download our International Business Mail user guidepdf, 4.19 MB

Sizes and what you can send

Letter

Max 100g |

Max L 24cm

x W 16.5cm

x D 0.5cm

e.g. Greetings cards, personal letters and postcards

Large Letter

Max 500g |

Max L 38.1cm

x W 30.5cm

x D 2cm

e.g. magazines, CDs and DVDs

Parcel

Max 2kg |

Max L 60cm

x W *

x D *

*L+D+W must be under 90cm

Tubes and Rolls

Max 2kg |

Max L 90cm

x W *

x D *

The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm

*Printed Matter can be sent up to 5kg except Canada and Cambodia

You may also use this service for any contents (but not restricted or prohibited items) up to 5kg to Bulgaria, Cyprus, Czech Republic, Denmark, Gibraltar, Ireland, Malta, Portugal, Saudi Arabia, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates and Vietnam.

Customs and Data Requirements

With the international trading landscape changing significantly over the past few years, providing the correct customs data is more important than ever.

Electronic Customs Pre-advice Data

It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22 or CN23 and the information electronically in the pre advice you send to us.

Some countries are applying penalties and delaying or returning items that are sent without the required electronic data and physical S10 barcode attached.

Use one of our data-compliant shipping platforms – Click & Drop, Pro Shipping or API shipping – to automate this process and take the stress out of electronic customs.

Why are we asking you to provide electronic customs data?

Electronic customs data is required to make sure that existing, emerging and future legislative, security and customs requirements overseas are met. The Universal Postal Union (UPU) requests that customs forms are completed accurately and in full. This will include the sender and recipient information and details on the contents within the parcel. Doing so can help enable a more efficient customs clearance process abroad and lead to faster delivery times.

Prohibited and restricted items

We restrict or prohibit certain items from our network. However, when you use International Tracked and Signed to ship to some countries in Europe, you can send certain ‘dangerous’ items that are usually prohibited, including: