Royal Mail - the perfect partner for online marketplace sellers
There's a lot to think about when you're building a successful marketplace business. You'll need to handle shipping, get goods to your customers quickly and efficiently and deal with returns. But you don't need to do it all alone - our range of delivery, collection and returns services can help.
What’s more, with our trusted services, you can quickly build up a top seller rating and see your reputation grow along with your business.
of online shoppers are more likely to shop again if the retailer uses Royal Mail to deliver
Offer customers choice and peace of mind
According to research, 61% of online shoppers are more likely to use a retailer again if they deliver with Royal Mail*. That's because we're trusted by your customers to deliver. We also have a range of shipping choices that give your customers the flexibility and convenience they want.
I would recommend Royal Mail Tracked 24 and 48 to others. The customer knows where their parcel is, and it reduces the customer service responses required.
Be smart about saving time and money
As your online marketplace business grows, so can the time and costs spent on tasks such as postage and despatch. We have a range of services to help your growing business run smoothly.
Click & Drop lets you automatically import your sales order details from your marketplace. That means you can pay and print postage at home and save time re-entering customer details.
Nothing really compares in terms of delivery to Royal Mail, and Click & Drop really brings all that together in one package.
Helping you handle the busy times
In the early days of your online marketplace business, you’ll probably carry and drop off all your parcels. But when business booms, or the peak Christmas period comes around, we’re here to make life easier.
Our Royal Mail Business Account and flexible Business Collections service can get parcels from your premises into our delivery network quickly and efficiently. We can even collect when your parcel volumes change day by day.
We can organise a regular collection at the same time Monday to Friday. We also offer Saturday collections at a time to suit you, as well as one-off collections when you need them. If you spend over £16,500 a year with us, you'll qualify for a free weekday collection.
Customer feedback and reputation is everything. Using Royal Mail and the 48 service, our feedback levels have hit all-time highs.
Offer returns to help clinch the sale
A difficult returns process can put people off buying. In fact, 62% of marketplace shoppers would be unlikely to shop again with a retailer if they had a difficult returns experience**.
So it’s crucial you make yours as straightforward as possible. With this in mind, we offer a range of returns solutions.
| Royal Mail Tracked Returns® 24 or 48 | Royal Mail Special Delivery Guaranteed Returns® |
|
|---|---|---|
| Delivery speed | Choice of 24 or 48 hours | Next day – by 1pm |
| Tracking | Tracked at five points in our network | Full online tracking and signature on delivery |
| Compensation | Up to £100 included | Up to £750 included, additional cover up to £2500 available |
| Find out more | Find out more |
Selling overseas? International Business Parcels Returns offers fast, cost-effective overseas returns, giving your customers the confidence to buy from the UK.
Want someone else to handle your returns? Our Mail Capture and Cleanse service is tailored to suit your needs and can handle large volumes of returns. It can also save you time and money.
* Delivery Matters 2018, Trinity McQueen
** Delivery Matters Online Marketplaces 2017