Delivery Matters reports

Find out about online shoppers' expectations in the UK and abroad in 2020.
Thank you for your interest in Delivery Matters.

Please choose the report(s) you wish to download.
 

2020 reports

PDF icon Delivery Matters - COVID-19 (May-August)Opens in a new window (pdf, 5.29 MB)

PDF icon Delivery Matters - UK 2020Opens in a new window (pdf, 9.04 MB)

PDF icon Delivery Matters - COVID-19 (May-July)Opens in a new window (pdf, 1.95 MB)

PDF icon Delivery Matters - COVID-19 (May/June)Opens in a new window (pdf, 6.5 MB)
 

2019 reports

PDF icon Delivery Matters - UKOpens in a new window (pdf, 1.73 MB)

PDF icon Delivery Matters - ChristmasOpens in a new window (pdf, 1.1 MB)

PDF icon Delivery Matters - International SummaryOpens in a new window (pdf, 481.66 KB)

 

2018 reports

PDF icon Delivery Matters - DIY & GardeningOpens in a new window (pdf, 1.64 MB)

PDF icon Delivery Matters - HealthcareOpens in a new window (pdf, 198.73 KB)

PDF icon Delivery Matters - Beauty & WellnessOpens in a new window (pdf, 1.79 MB)

PDF icon Delivery Matters - Fashion & FootwearOpens in a new window (pdf, 1.72 MB)

PDF icon Delivery Matters - Returns editionOpens in a new window (pdf, 1.21 MB)

PDF icon Delivery Matters - UKOpens in a new window (pdf, 3.58 MB)

PDF icon Delivery Matters - ChristmasOpens in a new window (pdf, 4.34 MB)

PDF icon Delivery Matters - USAOpens in a new window (pdf, 1.53 MB)

PDF icon Delivery Matters - AustraliaOpens in a new window (pdf, 1.75 MB)

PDF icon Delivery Matters - FranceOpens in a new window (pdf, 1.65 MB)

PDF icon Delivery Matters - GermanyOpens in a new window (pdf, 1.78 MB)

PDF icon Delivery Matters - SpainOpens in a new window (pdf, 858.56 KB)

PDF icon Delivery Matters - IsraelOpens in a new window (pdf, 838.77 KB)

 

2017 reports

PDF icon Delivery Matters - Online marketplacesOpens in a new window (pdf, 2.56 MB)

PDF icon Delivery Matters - IrelandOpens in a new window (pdf, 2.83 MB)

PDF icon Delivery Matters - ChinaOpens in a new window (pdf, 2.87 MB)

PDF icon Delivery Matters -SwedenOpens in a new window (pdf, 2.9 MB)

 

2016 reports

PDF icon Delivery Matters - CanadaOpens in a new window (pdf, 5.74 MB)

PDF icon Delivery Matters - JapanOpens in a new window (pdf, 3.94 MB)

PDF icon Delivery Matters - RussiaOpens in a new window (pdf, 7.54 MB)

PDF icon Delivery Matters - ItalyOpens in a new window (pdf, 3.81 MB)

PDF icon Delivery Matters - IndiaOpens in a new window (pdf, 5.3 MB)

 

Return to Delivery Matters ►