Give Homeware shoppers a great delivery experience

More than two thirds of UK adults shopped online for their Homewares at least once a month in 2020*. Now Homeware shoppers have become comfortable with the convenience of online shopping, trust Royal Mail’s flexible delivery and returns options to help maximise your sales.
Get in touch

Give Homeware shoppers a great delivery experience

More than two thirds of UK adults shopped online for their Homewares at least once a month in 2020*. Now Homeware shoppers have become comfortable with the convenience of online shopping, trust Royal Mail’s flexible delivery and returns options to help maximise your sales.
Get in touch

Flexible delivery options let customers plan their day

Royal Mail Tracked® puts your customers in control with an estimated delivery window from 2 hours, whilst Royal Mail Special Delivery Guaranteed® is ideal for must-have or luxury homewares. Both come with Inflight delivery options to help increase first-time delivery success. For everyday homewares, Royal Mail 24® and Royal Mail 48® offer great value.

Click & collect options, close to home

A Post Office collection remains the most trusted alternative to a home delivery amongst online shoppers**. With Local Collect®, customers simply select this option at checkout and collect from their nearby Royal Mail Customer Service Point or Post Office.

Want to keep people buying online? Make returns easier…

Royal Mail Tracked Returns® helps shoppers’ returns experience run smoothly. Offer Parcel Collect for a doorstep collection, Parcel Postboxes for 24/7 drop-offs, or Labels to Go for a return at a Royal Mail Customer Service Point or Post Office.

Boost your marketing with Royal Mail Door to Door

2020 produced record-breaking results for mail, with engagement at 96%***. Royal Mail Door to Door lets you reach almost 30 million addresses nationwide, putting leaflets or flyers into customers’ hands without using personal data.

Larger or heavier items? No problem.

Parcelforce Worldwide offers guaranteed UK delivery to consumers and businesses for a huge range of homeware items with delivery up to 1.5m in length (or 2.5m with the Large service) and 30kg in weight. Choose from next day with timed options or a two day delivery service. Both include a 1-hour delivery window, end to end tracking and photo-on-delivery****.

Flexible delivery and returns options for Homeware shoppers

Provides Homeware shoppers with delivery information to put them in control and help reduce your customer enquiries.

  • Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
  • Estimated delivery window from 2 hours helps shoppers plan their day
  • Inflight delivery options allows customers to change delivery date or location, including to a neighbour or Safeplace
  • Optional signature on delivery
  • Enabling SMS/email notifications ensures customers are kept updated on the status of their parcel which can save time by helping to reduce ‘where is my parcel?’ enquiries

Find out more by visiting:
 
Royal Mail Tracked 24 and 48®

Royal Mail Special Delivery Guaranteed® delivers last-minute and urgent Homeware supplies the next day, perfect for valuable items like power tools.

  • Next day delivery by 9am or by 1pm, including a guaranteed Saturday service for an additional charge[1]
  • Signature on delivery
  • SMS/email customer notification
  • Compensation cover up to £2,500

Find out more by visiting:

Special Delivery Guaranteed®

 

[1] From Tuesday 31st August we reinstated our timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services.

  • For items posted from Tuesday 31st August 2021 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will return to by 9.00am the next working day*
  • Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will return to by 1.00pm the next working day*.
  • This includes items where a Saturday guarantee has been purchased.

*existing postcode exceptions apply

Find out more about previous Special Delivery Guaranteed® changes.

A cost-effective delivery option ideal for everyday items such as pillows and cushions. Royal Mail 24® and Royal Mail 48® allow you to meet shoppers' expectations of a great value delivery.

Find out more by visiting:

Royal Mail Tracked 24 and 48®

We'll make returns quick and easy when customers' buys don't go to plan, to help you build customer loyalty and reduce cart abandonment.

  • Royal Mail Tracked Returns® offers a 24 or 48 hour aim for you to choose from, depending on which service suits your needs
  •  A fantastic choice of returns options including a doorstep collection with Parcel Collect2 and 24/7 drop-off at one of our Parcel Postboxes
  • Our returns portal lets customers self-serve by downloading and printing their own returns label, or we can print for them at a Royal Mail Customer Service Point or Post Office with Labels to Go
  • Allows customers to track and confirm receipt of their return
  • Inclusive compensation up to £100
  • For more valuable Homeware return items, upgrade to our Special Delivery Returns service

Find out more by visiting:

Royal Mail Tracked Returns®

2 Parcel Collect is available for an additional fee

Shoppers can choose, at checkout, to click & collect their items from a nearby Royal Mail Customer Service Point or Post Office.

  • Available at 1,200 Royal Mail Customer Service Points and over 10,000 Post Office branches and nationwide
  • 92.7% of the UK population live within 1 mile of a Post Office3
  • Local Collect® gives you a presence on the high street with the UK's largest click & collect network

Find out more by visiting:

Local Collect®

3Post Office Network Report 2020

* https://internetretailing.net/industry/industry/more-than-two-thirds-of-consumers-shopping-homeware-online-every-month-in-2020-madecom-poll-finds-22553
** Delivery Matters UK, 2020. Independently conducted by Trinity McQueen
*** JICMAIL, Q2 2018-Q2 2020
**** For more information please see parcelforce.com