Puts DIY & gardening shoppers in control of their items en-route, providing them with delivery information to reduce customer enquiries to you.

• Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
• Send items weighing up to 30kg
• Estimated delivery window lets shoppers plan their day
• Optional signature on delivery
• Provides the convenience that shoppers want, with Delivery to Neighbour and Safeplace 
• Inclusive compensation up to £100
• SMS/email delivery notification the day before and day of delivery for added peace of mind

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Royal Mail Tracked 24®
Royal Mail Tracked 48®

Delivers those last minute and urgent DIY and gardening supplies that simply have to be there tomorrow.  Perfect for valuable items like power tools.

• Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
• Send items weighing up to 10kg
• Signature on delivery
• SMS/email customer notifications
• Inclusive compensation up to £750 for by 9am and by 1pm services
• Additional compensation available up to £2,500

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Special Delivery Guaranteed

A cost-effective delivery option ideal for lower value goods and allows you to meet shoppers’ expectations of great value delivery.

• Royal Mail 24 ® and Royal Mail 48 ® deliver in 1-3 days
• Ideal for low value items such as nails, screws, adhesives, plants, seeds and bulbs
• Send items weighing up to 20kg
• Delivery confirmation shows you when your item has been delivered or attempted to be delivered and is available online at Royalmail.com/confirm It can help you resolve customer service and “where is my item” queries.

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Royal Mail 24®

Royal Mail 48®

For DIY & gardening orders that just can’t wait for next day.

• Royal Mail Sameday can deliver anytime day or night, 365 days a year
• Lets customers track their item to their delivery point
• Timed delivery and signature on delivery
• Inclusive compensation £2,500
• 98% of collections within the hour

Sameday

Let shoppers pick up their DIY or gardening items if they know they’re not going to be at home when we deliver.

• Available at 10,000 Post Office® branches and 1200 Royal Mail Customer Service Points nationwide
• 99% of people live within 3 miles of their local Post Office®
• Local Collect® gives you a presence on the high street with the UK’s largest click & collect network

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Local Collect

We’ll make returns quick and easy when customers change their plans or need to replace a faulty item.

• Royal Mail Tracked Returns® deliver next day or within 2-3 days depending on which option you choose
• Our returns portal lets customers self-serve by downloading and printing their own returns label
• Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
• Allows customers to track and confirm receipt of their return
• Inclusive compensation up to £100
• For more valuable return items, upgrade to our Special Delivery Returns service

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Tracked Returns

• No need to print a Returns label at home or work
• Customers simply download a QR code to their mobile device
• They print their returns label when they drop their return item at a Post Office® or Royal Mail Customer Service Point.

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