International Tracked & Signed
Features
*A signature is taken on delivery however we don’t provide a copy of the signature to you as part of the service and it’s not available to view online.
Options
1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days
International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East
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International Tracked
Features
Options
1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days
Visit International TrackedReady to send?
Buy online now with Click & Drop
International Standard
Features
Ready to send?
Buy online now with Click & Drop
International Economy
Features
Delivery aims
Visit International EconomyReady to send?
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You are responsible for checking postal restrictions and prohibitions for your destination.
There are rules about what Royal Mail will carry and each country has their own restrictions which may differ, so it’s important to check both.
Check the status of deliveries around the world on our International Incident Bulletin
Prohibited and Restricted items to New Zealand
Prohibited items are forbidden and must not be sent.
Restricted items are allowed under certain conditions.
Prohibitions and restrictions vary from country to country and can sometimes apply to items which you may think are ordinary so please check the criteria carefully.
Please ensure that you follow the below guidelines before sending your items to New Zealand
- Royal Mail prohibits and restricts certain categories of items, please click here to check that your item is allowed within our network.
- Each post around the world must follow the Universal Postal Union (UPU) rules applicable to letter post and postal parcels regarding prohibited and restricted items. To identify whether your item is allowed, please visit Article 19 which contains a detailed list of items that are not admitted in the International mail flow here.
- The destination country also set their own rules around which items are prohibited and/or restricted. To check that your item is allowed to be sent to New Zealand please visit the UPU Country specific list here and scroll down to New Zealand.
- You can also use the UPU CDS search function here.
Please note: Specific Country restrictions and changes may be enforced at short notice, so for any clarification please contact the destination country’s trade, postal and customs authorities as appropriate. Royal Mail have no control over UPU and Country specific restrictions regarding prohibited and restricted items and it is your responsibility to check whether your items are allowed.
Additional information
Electronic customs data
When you send mail from the UK to destinations that are in a different customs union, we require you to provide electronic customs data.
The easiest way to provide your customs declaration is through one of our automated shipping solutions, like Click & Drop, Pro Shipping or API shipping.
Find out more about electronic customs data
Goods and Services Tax (GST) rules for businesses
The definition of what New Zealand consider “low-value imported goods” has changed from NZ$400 to NZ$1,000.
If you sell goods and services to New Zealand consumers and your total sales exceed NZ$60,000 in a 12-month period, you will need to register for, collect and return New Zealand GST on those sales.
This means that you need to:
- update your business systems so you can collect and return GST
- register for GST in New Zealand
- collect GST on each good valued at NZ$1,000 or less, sold to consumers and delivered to addresses in New Zealand
- provide the consumer with a receipt that clearly shows the amount of GST charged
- complete relevant documentation for the border clearance of your goods
If you're under the $60,000 threshold, no action is needed. However, you'll need to keep track of your sales and take appropriate action.
Royal Mail prohibitions and restrictions
Full list of restricted articles for all countries
Remember to use the correct address format
For a street address in New Zealand, use the following format:
- “Unit” (eg. flat) number/street number and name
- Suburb
- Town or city and postcode
- Please write 'NEW ZEALAND' in capital letters on the last line of the address
When sending to a rural address, the suburb is replaced with a “rural delivery number” such as RD2
Examples:
Mrs J Patterson
4/43 Vogel Street
Roslyn
Palmerston North 4414
NEW ZEALAND
Mr B Parker
154 Valley Road North
RD 2
Middlemarch 9597
NEW ZEALAND
To help facilitate customs clearance, it is recommended that you provide recipient contact details (email address and/or phone number) so that recipients are contactable if any information is missing or incorrect. Contact details should be provided within the electronic customs data or in the case of a CN23 on the physical declaration. To ensure this information is protected do not write these contact details separately on the outside item.
Attach a customs label
You’ll need to apply a customs declaration form to your package.
If you buy postage online with Click & Drop the label will be generated automatically, and we will also send customs data in advance of your parcel.
Alternatively, customs declaration labels are available online or in a Post Office® branch.
- For items with a value up to £270, you will need customs form CN22 (pdf, 394.05 KB).
- For items with a value over £270, you will need customs form CN23 (pdf, 227.98 KB) and clear plastic wallet SP 126, also available at any Post Office® branch.
