Things to know
We're happy for you to link to our home page or other selected pages providing you comply with the Hyperlinking Terms and Conditions below. Although you do not need Royal Mail's specific approval for linking to these pages, once the link is on your page it signifies you do agree with our T&Cs.
When linking to the pages listed below, please use the following link names and respective URLs.
If you want to link to our Postcode Finder service, please use
Link name: ‘Royal Mail Postcode Finder’
URL: www.royalmail.com/postcodefinder
If you want to link to our Track and Trace service, please use
Link name: ‘Royal Mail Track Delivery’
URL: www.royalmail.com/trackyouritem
If you want to link to our Postal Prices, please use
Link name: ‘Royal Mail Postage Prices’
URL: www.royalmail.com/pricefinder
If you want to link to our Redirection service, please use
Link name: ‘Royal Mail Redirection’
URL: www.royalmail.com/redirection
If you want to link to our Direct Mail pages please use
Link name: ‘Royal Mail Direct Mail’
URL: www.royalmail.com/directmail
We constantly change and update sections of our site, and want to ensure that you and your customers continue to get the latest information and services you need. Therefore, please don’t provide links to pages on our website other than those listed above.
you can download our hyperlink guidelines here
URL links - Using the tracking reference number
To improve customer experience of using your websites we now offer a URL link using the Royal Mail or Parcelforce tracking reference number supplied by Royal Mail or Parcelforce on a number of our services. Using this direct link enables your customers to see delivery tracking information without the need to link to our website and enter or re-enter the tracking number.
We are currently experiencing technical issues with our standard tracking links. To resolve this, please use the link format shown below until further notice. Check back here regularly, where we will update you when you can revert to using our standard link format.
Example URL for testing
It is recommended when the user clicks the link that the tracking results are displayed:
- In the same browser instance.
- Or, in a new browser instance.
| URL format | http://www.royalmail.com/portal/rm/track?trackNumber=[TRACKING NUMBER] |
|---|---|
| Example URL for testing | http://www.royalmail.com/portal/rm/track?trackNumber=ZW924750388GB |
| Royal Mail tracking number format | 13 alphanumeric string starts with 2 characters followed by 9 digits and ends with 2 characters. The last 2 characters are "GB" |
| Invalid prefix | EA,EB,EC,ED,EE,CP |
Parcel Force Tracking
It is recommended when the user clicks the link that the tracking results are displayed:
- In the same browser instance.
- Or, in a new browser instance.
| URL format | http://www.parcelforce.com/portal/pw/track?trackNumber=[TRACKING NUMBER] |
|---|---|
| Example URL for testing | http://www.parcelforce.com/portal/pw/track?trackNumber=EC080250821GB |
| Parcel Force tracking number format | 13 alphanumeric string starts with 2 characters followed by 9 digits and ends with 2 characters. |
| Valid prefix |
EA,EB,EC,ED,EE and CP |
Example:
In Google if you search for the tracking number, the result of the search will be formatted as follows:
Track Royal Mail SG577041359GB
www.royalmail.com
Any other type of hyperlink to our site requires written agreement from Royal Mail. Please contact us for further information at brand.team@royalmail.com
Contact point for enquiries: Intellectual Property team on brand.team@royalmail.com