Redirection survey Which location did you want your Redirection to go to? UK address Overseas address (EU) Overseas address (outside the EU) How long did you want your Redirection for? 0-3 months 3-6 months 6-12 months What was your reason for not completing your application? My attention was taken up with something else There were technical problems with the site when I was filling out the application The application process took too long I wanted to check with my partner/family member before I applied I wanted to check how much a Redirection would cost It was too expensive I would have preferred to pay in monthly instalments, rather than upfront I didn’t realise the cost was per last name. I couldn't wait 5 days for the service to be set up. My payment card was registered to my new address I would prefer to set up my application at a Post Office® branch or by phone. I didn’t realise you couldn’t set up an application online on behalf of the deceased, or for people for whom I have Power of Attorney. I needed to get more information for my application I couldn’t find my address on the system Other… Enter other… Please can you tell us the following details about the technical issues you experienced? Date Time Which web browser were you using? Did you see an error message? Yes No Can you please record the error message here Royal Mail is considering offering an option whereby you can pay for a Redirection by monthly installments , rather than paying the full cost upfront. On a scale of 10-1, would the availability of this option made you more or less likely to buy (with 10 being much more likely to buy and 1 being much less likely to buy: Much more likely to buy (10) 9 8 7 6 5 4 3 2 Much less likely to buy (1) Overall, how satisfied or dissatisfied are you with the Redirection application process? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don’t know Do you have any comments on the Redirection application process?
