PO Box Survey │ Royal Mail Group Ltd Skip to main content

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Sending internationally
Find a postcode or address

How did you hear about our PO Box service?

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What type of PO Box service did you want?

PO Box Collect

PO Box Delivery

PO Box Transfer of Street Address mail

How did you want to pay?

PayPal

Direct Debit

Invoice

Other…

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What was your reason for not completing your application?

My attention was taken up with something else

There were technical problems with the site when I was filling out the application

The application process took too long

I wanted to check with my partner/family/ OR colleague/manager before I applied

I wanted to check how much a PO Box would cost

It was too expensive

I couldn't wait 7 days for the service to be set up

My payment card is not registered to my address

I needed to get more information for my application

I couldn’t find my address on the system

I was looking for another Royal Mail service (e.g. Redirection or Keepsafe)

I wanted to be able to setup and pay by direct debit online

Other…

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Please can you tell us the following details about the technical issues you experienced?

Date

Time

Which web browser were you using?

Did you see an error message?

Yes

No

Can you please record the error message here

Overall, how satisfied or dissatisfied are you with the PO Box application process?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Very dissatisfied

Don’t know

Do you have any comments on the PO Box application process?

PO Box® survey

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