Supply Chain ID and Participant ID setup guide (pdf, 498.18 KB)
This guide explains Supply Chain IDs and Participant IDs – what they are and what you will need to do to set them up.

Creating Supply Chains (pdf, 231.44 KB)
This document explains how to create supply chains and includes details of our exception policies when it is not practical to name the true mail originator in a supply chain.

Go Live checklist (pdf, 127.71 KB)
A useful checklist of all the things you need to do start using Mailmark technology. The Mailmark Team will go through it with you to make sure you’re ready to Go Live. 

Mailmark SCID Request FormOpens in a new windowxlsx, 19.62 KB

Participant ID requestOpens in a new windowxlsx, 12.05 KB

If you have a Supply Chain request please email mailmark@royalmail.com. All other Mailmark queries should be directed to your Royal Mail contact or your Network Access carrier.

Royal Mail Mailmark Letter Template GuideOpens in a new windowpdf, 709.31 KB

Effective from December 2023

You can order the J Tools to use for checking our Mailmark services from the mail supplies section of our website. If you select the Marketing, General Correspondence and Publishing section our full range of J Tools are available, for Mailmark services the items required are Large Letter J Tool Landscape (MISC1311), Large Letter J Tool Portrait (MISC1312) for Large Letter designs and Mailmark letter guide (MISC1462) for Letter Size Items (currently the 2nd, 3rd and 4th options). If you do not already have the guides how to use these you can download the guides from our technical websiteOpens in a new window. If you are not already registered to order our mail supplies or need further assistance with this our Business Service Team are available on 03457 950 950.

Retail user guide

Mailmark Reporting - PDF User GuideOpens in a new windowpdf, 1.15 MB

MDD Customer access requestOpens in a new windowxlsx, 19.2 KB

MM PDF Customer requestOpens in a new windowxlsx, 16.32 KB

Mailmark retail SAP codes (pdf, 158.95 KB)

Mailmark Mailing Requirements for Letters and Large LettersOpens in a new windowpdf, 2.98 MB
 

Royal Mail Mailmark Retail Terms and Conditions (pdf, 282.47 KB)

Royal Mail Mailmark Participant Terms & Conditions (pdf, 202.96 KB)

Mailmark adjustments explained (pdf, 386.57 KB)