{"appConfig":{"camelApiConfig":{"baseUrl":"\/capi\/rml\/tre\/v2\/consumer","retailersPath":"\/retailer","generateLabel":"\/label\/generate","networkTimeout":20000},"jwtApiConfig":{"baseUrl":"\/tracked-returns","jwtTokenpath":"\/jwt-token"},"loqate":{"baseUrl":"https:\/\/services.postcodeanywhere.co.uk\/Capture\/Interactive\/","find":"Find\/v1.00\/json3ex.ws","retrieve":"Retrieve\/v1.00\/json3ex.ws","key":"ZF32-JB59-ZU76-PX51","addressKeyNames":["SubBuilding","Department","BuildingNumber","BuildingName","Street","District","Line1","Line2","Line3","Line4","Line5","City","PostalCode","CountryIso2"],"addressErrors":{"requiredFieldError":"Please provide an address","apiDownError":"Sorry, we are having technical problems, please try again later","invalidSearchError":"We couldn\u0027t find any matches for \u0027@\u0027. Please check the spelling or enter your address manually","invalidPostcodeError":"Please use a valid postcode format","emptyPostcodeError":"Please enter your postcode, e.g. SW1A 1AA"},"manualEntryFields":{"fieldsConfigs":[{"id":"flat-number","valueName":"flatNumber","errorName":"flatNumberError","label":"Flat number","maxLength":"128","minLength":"1","required":false,"invalidError":"Please enter a valid flat number","pattern":"^[ A-Za-z0-9.,()_#:;*@\u0026\u0022\/-]*$","showMandatoryError":false},{"id":"building-number","valueName":"buildingNumber","errorName":"buildingNumberError","label":"Building number","maxLength":"128","minLength":"1","required":false,"invalidError":"Please enter a valid building number","pattern":"^[ A-Za-z0-9.,()_#:;*@\u0026\u0022\/-]*$","showMandatoryError":false},{"id":"building-name","valueName":"buildingName","errorName":"buildingNameError","label":"Building name","maxLength":"128","minLength":"1","required":false,"invalidError":"Please enter a valid building name","pattern":"^[ A-Za-z0-9.,()_#:;*@\u0026\u0022\/-]*$","showMandatoryError":true},{"id":"street","valueName":"street","errorName":"streetError","label":"Street","maxLength":"128","minLength":"1","required":true,"emptyError":"Please enter a street","invalidError":"Please enter a valid street","pattern":"^[ A-Za-z0-9.,:\u0027\u0026-]*$","showMandatoryError":false},{"id":"city-or-town","valueName":"cityOrTown","errorName":"cityOrTownError","label":"City or town","maxLength":"128","minLength":"1","required":true,"emptyError":"Please enter a city or town","invalidError":"Please enter a valid city or town","pattern":"^[ A-Za-z0-9\/.,:\u0027\u0026-]*$","showMandatoryError":false},{"id":"postcode","valueName":"postcode","errorName":"postcodeError","label":"Postcode","required":true,"showMandatoryError":false}],"mandatoryFieldHelpText":"Please provide at least one of flat number, building name or building number","manualButtonText":"Enter manually","countryIso":"GB"}},"pageNodeId":"1587"},"appText":{"title":"Return an item","backButtonText":"Back","mandatoryMessage":"Required fields","mandatorySymbol":"*","technicalError":"We seem to have a technical problem processing your request. Please try again.","tokenExpiryError":"Sorry there was a problem. Please close the browser to start again","redirectMessage":"Retailer not found. Redirecting to home page.","home":{"searchRetailer":{"header":"Return an item","label":"Search for your retailer to generate a free return label","placeholder":"E.g. Asos, H\u0026M, Next","browseRetailerLink":"Browse all retailers","noRetailerText":"No retailers found","minSearchErrText":"The string should have at least 2 characters","minCharReqToSearch":2,"maxLength":"128","browseRetailerNavURL":"#browseAllRetailer","maxRetailersPerSearch":10},"tertiaryCTA":{"ctaDetails":[{"title":"Are you a retailer?","text":"Many happy returns lead to even more happy returning customers","link":"Contact us","navURL":"https:\/\/www.royalmail.com\/business\/shipping\/uk-services\/tracked-returns","ctaEventName":"contact us"},{"title":"Parcelshops","text":"Drop off your items at one of our convenient Parcelshops","link":"Services near you","navURL":"https:\/\/www.royalmail.com\/services-near-you","ctaEventName":"search services near you"}]},"waysToReturnItem":{"header":"Ways to return your item","options":[{"title":"Drop off your item","infoText":"Print your label and drop off at a Parcel Postbox, Delivery Office or Parcelshop."},{"title":"Collect from me","infoText":"We don\u0027t just deliver, we\u0027ll collect your parcels and bring a return label too.","helpText":"No printer required"}]},"bookACollectionBanner":{"header":"Already have a label and want to get your item collected?","linkText":"Book a collection","collectionNavigationURL":"https:\/\/send.royalmail.com\/collect\/youritems"},"browseAllRetailers":{"browseRetailersLabel":"Browse all retailers","browseBtnLabelOptions":["A","B","C","D","E","F","G","H","I","J","K","L","M","N","O","P","Q","R","S","T","U","V","W","X","Y","Z","0","1","2","3","4","5","6","7","8","9"],"showPopularRetailerText":"Show most popular retailers","maxResultsPerPage":20,"zeroRetailersCountMessage":"Showing of 0-0 of 0 retailers.","noRetailersAvailableText":"There are no retailers that start with this letter. Please select a different letter or search for your retailer at the top of the page."},"pagination":{"defaultPageNumberCount":5},"mostPopularRetailers":{"title":"Most popular retailers","maxRetailers":25},"disableBrowseAllRetailers":"false"},"details":{"createLabelButtonText":"Create your label","returnItemTo":"Return your item to","defaultText":"To help us give you the right label for your item, we just need to know a bit more about what you\u0027re returning.","contact":{"header":"Your contact details","infoText":"We only ask for your details in case we can\u0027t get your item back to your retailer. We promise not to use them for anything else.","emailAddress":{"label":"Email address","maxLength":"254","minLength":"5","required":true,"emptyError":"Please enter your email address","invalidError":"Please enter a valid email address","pattern":"^(?![.])(?!.*?[._]{2})[a-zA-Z0-9._%+\\-!#$\u0026\u0027*\/=?^`{|}~]+@((\\[[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}])|(([a-zA-Z\\-0-9]+\\.)+[a-zA-Z]{2,}))$"},"nameField":{"label":"Name","maxLength":"128","required":true,"emptyError":"Please enter your name","invalidError":"Please enter a valid name","pattern":"^[ A-Za-z0-9.,\u0027-]*$"},"homeAddressLabel":"Home address","addressSearchPlaceholder":"Start typing your address","manualButtonText":"Enter manually","mandatoryFieldHelpText":"Please provide at least one of flat number, building name, building number or company name"},"pleaseConfirm":{"sectionTitle":"Please confirm","titleText":"Maximum weight and size","maxWeightLabel":"Max weight","maxWeightText":"20 kg","parcelDimensionsLabel":"Parcel dimensions","parcelDimensionsText":"61 x 46 x 46 cm","tubeDimensionsLabel":"Tube dimensions","tubeDimensionsText":"Length 90cm. Length + twice the diameter must be no more than 104cm","helpLinkText":"What should I do if my item exceeds these limits?","declarationText":"My item does not exceed the maximum weight and size limit. My item does not contain any [restricted or prohibited](https:\/\/personal.help.royalmail.com\/app\/answers\/detail\/a_id\/96) goods. Items being sent by Tracked Returns must have a label displayed with a unique tracking number on each parcel. Please ensure a barcode is not duplicated across more than one item, including any split consignments. ","itemDeclarationError":"Please confirm your item does not exceed the maximum weight and size limit. Also your item does not contain any restricted or prohibited goods"},"yourOrderDetails":{"sectionTitle":"Your !retailerName order details","returnReasonLabel":"Return reason","emptyErrorMessage":"Please enter !fieldName","invalidCharacterErrorMessage":"!fieldName provided is invalid, please try again or if you need assistance contact the retailer.","invalidLengthErrorMessage":"!fieldName provided is invalid, please try again or if you need assistance contact the retailer.","returnReasonError":"Please enter Return reason","returnReasonPlaceHolder":"Please select"},"limitExceedOverlay":{"title":"What should I do if my item exceeds these limits?","description":"If your item is bigger or heavier than our limits allow, unfortunately you won\u0027t be able to use Tracked Returns. We suggest you contact your retailer directly.","close":"Close","visitRetailer":"Visit Retailer"}},"confirmation":{"header":"How would you like to return your item?","infoTitle":"Please note","infoText":"that the return label should only be used once for each item you return.","cardOne":{"bookACollectionLabel":"Book a collection","bookACollectionUrl":"https:\/\/send.royalmail.com\/collect\/youritems","downloadReturnLabel":"Download return label","downloadHelpText":"(Optional)"},"cardTwo":{"printReturnLabel":"Print return label"},"preferredWay":{"options":[{"key":"collect-from-me","title":"Collect from me","helpText":"No printer required","infoText":"Book a collection from your doorstep, office, or safeplace. We can also bring the label to you.","navigationURL":"Learn more about [Parcel Collect](https:\/\/www.royalmail.com\/collection)","listItems":[{"itemHeading":"No printer?","itemText":"Don\u2019t worry, if selected, our postie will bring the label to you when collecting the item."},{"itemHeading":"Not going to be in?","itemText":"You can select to leave your item to be collected from your designated safeplace"}]},{"key":"drop-off-your-item","title":"Drop off your item","infoText":"You can drop off at a Parcel Postbox, Postbox, Locker, ParcelShop (Collect + or Post Office) or Delivery Office. We\u2019ve sent you an email with the return label and QR code if you don\u2019t have a printer at home.","navigationURL":"[Services near you](https:\/\/www.royalmail.com\/services-near-you#\/)","listItemsHeading":"Depending on whether or not you have a printer at home, please choose one of the following:","listItems":[{"itemHeading":"Labels to Go","itemHelpText":"(No printer required)","itemText":"Using the QR code we\u2019ve sent in your email, you can take this to a one of our printer-enabled Lockers, Parcelshop (Collect + or Post Office) or your local Delivery Office. "},{"itemHeading":"Print at home","itemText":"Depending on the size of your item, take it to a Postbox, Parcel Postbox, Locker, Parcelshop (Collect + or Post Office) or your local Delivery Office."}]}]},"returnAnotherItemBtnText":"Return another item"},"needhelp":{"helptitle":"Need help?","findretailer":"I can\u0027t find my retailer","findretailerdesc":"If you can\u2019t find the retailer for your return item, please check if there is a return label in the original box that came with the item or contact the retailer directly for further advice.","returntake":"How long will the return take?","returntakedesc":"Most items are returned via our 48 hour returns service which means the majority of items are returned within 2 working days","sizeweight":"Is the size and weight of my item important?","sizeweightdesc":"Our size and weight guidelines are in place to ensure we can return your items as easily and quickly as possible.\u003Cbr\u003E\u003Cbr\u003ETo avoid any delay when you hand your return item over at your local Parcelshop it would be advisable that you check your return fits within the size and weight parameters shown.","orderno":"Where do I find my order number?","ordernodesc":"Your order number can usually be found on your order invoice, despatch note or confirmation email.","attachlabel":"How should I attach my label?","attachlabeldesc":"Once you have printed out your return label, cut around the specified area being careful that all details are clearly included. Apply the label to the largest side of your return item ensuring all the details are visible.\u003Cbr\u003E\u003Cbr\u003EIf you are using the original packaging please ensure you do the following:\u003Cul\u003E\u003Cli\u003ERemove the original despatch label \/ barcode or\u003C\/li\u003E\u003Cli\u003EStrike out the original despatch label \/ barcode with a marker or\u003C\/li\u003E\u003Cli\u003EFully cover the original despatch label \/ barcode with the new returns label\u003C\/li\u003E \u003Cli\u003EIf it is a polylope consider inverting the packaging so that the original despatch label \/ barcode is no longer visible\u003C\/li\u003E\u003C\/ul\u003EThis is to ensure the new returns label barcode is scanned (and not the original which may reroute the item back to you). Ensure you do not place any tape over the barcode as this could affect the ability to scan the item.","returnlabel":"We can print your returns label - how it works","returnlabeldesc":"https:\/\/personal.help.royalmail.com\/app\/answers\/detail\/a_id\/4130"}}}