Royal Mail
Take a fresh look at our services
We’re continually improving our services to deliver for your business. Take a look at what’s new or get in touch to discuss how we can help further.
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Services
Standard
Royal Mail 24® & Royal Mail 48®
Great everyday value for your customers
- Royal Mail 24® and Royal Mail 48® aim to deliver next day or in 2-3 days
- Online delivery confirmation included as standard for parcels and large letters*.
As an online business our delivery partner is key to our success. Royal Mail 48® provides the reliability and value for money we need.
40% of online shoppers have abandoned a shopping cart due to high delivery charges**
Tracked
Royal Mail Tracked 24® and Royal Mail Tracked 48®
Introducing our new ‘evening before’ text
- Aims to deliver next day or in 2-3 days
- Online tracking lets customers self-serve
- SMS/email on the day before and morning of delivery, with an estimated window from 2 hours
- SMS/email notification confirms neighbour or safe place if customer is out when we call.
Taste is our priority, but service is just as important. We pride ourselves on speed and efficiency. So when a company places an order, we jump on it.
74% of online shoppers consider it important to receive information regarding the progress of their deliveries*
Tracked Returns
Royal Mail Tracked Returns®
Help build loyalty and encourage repeat orders
- Our portal lets customers self-serve by printing their own returns label
- Return items can be dropped at their local Post Office® or Royal Mail Customer Service Point
- Tracking offers reassurance that their return item has been received
- Customers without a printer can use our mobile Labels to Go service at a Post Office® or Royal Mail Customer Service Point.
Royal Mail Tracked Returns® offers us and our customers full visibility of what’s coming back and when.
48% of online shoppers would be more likely to use a retailer who offers returns via the Post Office®*
Timed
Royal Mail Special Delivery Guaranteed® by 9am or 1pm
When important items have to be there tomorrow
- SMS and/or email notifications
- Money-back guarantee*
- Up to £750 inclusive compensation cover
- Saturday delivery available for an extra charge.
Special Delivery is the perfect way to send a special ring.
Royal Mail Sameday®
For orders that simply can’t wait until the next day
- Delivers 24/7, 365 days a year
- Online tracking in real time and proof of delivery
- 98% of collections occur within an hour
- Inclusive compensation up to £2,500.
85% of online shoppers would prefer the retailer they are purchasing from to offer a range of delivery speeds**
Response Services
Business Reply, Freepost Standard and Freepost Plus
Add a simple customer response to your mailings
- Only pay for the replies you receive
- Opt for replies by 1st or 2nd Class
- Design and print your envelopes, your way.
Mail allows us to start a conversation with customers and Freepost encourages our customers to respond in their language.
Freepost NAME
Easy to remember, easy to respond
- Make your response address memorable and recognisable
- Make it even simpler for customers to act on campaigns
- Promote brand recognition and loyalty.
65% of respondents said they would give mail their full attention compared to just 35% who said the same for email*
Advertising Mail
Addressed Advertising Mail
Your flexible direct mail solution
- Mailings from 1,000 letters or parcels – or 250 large letters
- 1st Class, 2nd Class, or Economy delivery speeds
- We can help with prospect data for precision targeting.
Although we are a digital business, we’re still trying to connect with people on a personal level, and mail helps us to do that.
Door to Door
Deliver cost-effective door drops to the right customers
- Leaflets and catalogues are delivered by our trusted postmen and women
- We’ll help you target by distance, postcode and demographic for free
- Benefit from low costs per prospect.
72% of door drops are engaged with*
International
International Business Tracked
Give shoppers the confidence to order
- Online tracking and shopper email notifications
- Inclusive compensation up to £100
- Optional signature on delivery
- Tracked Returns available from the USA and Australia with more countries coming soon.
International Business Signed
Provide shoppers with added peace of mind
- Inclusive compensation up to £50
- Signature on delivery.
Our gowns are the most precious garments our customers have ever bought for their babies. International Tracked offers them the peace of mind they need.
International Business Standard
Encourage shoppers to buy with great value delivery
- Reliable and cost-effective every day delivery
- Returns from 27 mainland European countries, as well as New Zealand.
88% of German online shoppers trust our in-country delivery partner Deutsche Post to deliver their international purchase*
* Delivery Matters Germany 2018, independently conducted by Trinity McQueen.