Royal Mail | Parcelforce Worldwide
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Two names,
one great-value reliable service.
Royal Mail and Parcelforce are known and trusted throughout the UK, and deliver that same doorstep experience across the world.
So many reasons to trust us to deliver. From Sunday delivery to doorstep returns, international shipping for parcels both big and small, green initiatives your customers will love and friendly local expertise – to keep your customers coming back for more.
When your business relies on quick, convenient delivery and returns, we’re the safest (and friendliest) pair of hands around.
We deliver every day
(even Sunday)
Your shoppers don’t take a day off, so neither do we. You can now trust us to deliver every day of the week – including Sunday.*
With Royal Mail and Parcelforce, you get the best of everything: send all sizes and weights with next day delivery, tracked or express timed options.
We’ll provide your customers with tracked notifications along the way, and options to change their delivery day or destination to a nominated Safeplace or neighbour if they’re not going to be home. To top it all off we’ll provide a photo on delivery** giving extra reassurance to you and your customers that items have arrived safely. With 75% of online shoppers agreeing proof of delivery is important+ we’ve got you covered!
*Only available with Royal Mail Tracked 24®, Royal Mail Special Delivery Guaranteed® and Parcelforce Express Sunday.
** Available with Royal Mail Tracked®, Royal Mail Special Delivery Guaranteed® and Parcelforce services.
+Mintel online consulting report 2023. Research conducted with Online Shoppers.
From little packages to heavy boxes (and everything in‑between)
Royal Mail
Tracked® delivery
-
Fast and cost-effective
with 24 and 48 hour delivery aims -
Inflight delivery options
giving customers more control, for improved first-time delivery success -
Simple delivery notifications
providing a predicted day of delivery and an estimated window from 2 hours -
Click & collect option
from a Royal Mail Customer Service Point or local Post Office -
Increased compensation
now up to £150 for the rare occasion things don't go to plan -
Now even better value
even for heavy parcels thanks to the introduction of more competitive rates for Tracked parcels up to 30kg -
Customer not in? No problem
Posties can now choose a Safeplace, or if delivery isn’t possible we’ll attempt automatic next working day redelivery as standard -
Photo on delivery
provides proof of receipt for added peace of mind.
Guaranteed Delivery
-
Ensures item arrives by 9am or by 1pm
the next day with a money back guarantee.+
Untracked option
-
Two great value options
with a 24 and 48 hour delivery aim and online confirmation.
Parcelforce
express delivery
-
Timed next day delivery
by 9am, 10am or noon, or delivery within one or two working days -
Inflight delivery options
giving customers more control, for improved first-time delivery success -
Total delivery clarity
with a named driver and 1-hour delivery window notification -
A generous size and weight allowance
so you can send parcels of up to 30kg, no problem -
Perishable goods
build loyalty with your foodie customers with next day perishables delivery -
Photo on delivery
comes as standard for all UK deliveries. Our drivers take a photo as proof of delivery which can easily be accessed on our website, along with the recipients name, providing extra reassurance that items have arrived safely.
Same day delivery
-
Perfect for urgent items
that just can’t wait.
And relax.
Our posties will collect your returns
Did you know? 81% of online shoppers agree a good returns experience would make them more likely to shop with a retailer in future+
We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. So, you can reassure shoppers their item is en route (hello speedier returns!), and relist and resell items faster.
With our Parcel Collect service, your customers can pitch up in their PJs as our trusty posties will collect their returns from the doorstep for free.
Or if they’re happy to drop off, they can choose from 1,400 Parcel Postboxes (open 24/7) or go label-less at their local Customer Service Point or Post Office.
Returns that practically send themselves
-
Effortless and free collection of Tracked returns
with Parcel Collect, we’ll pick up your customer’s returns from their doorstep or a nominated Safeplace at no added cost. Plus our posties can even bring a label, so you don’t have to send one with every order -
Printer-free returns
with Labels to Go your customers just bring their QR code to a Customer Service Point or local Post Office and we’ll print their label -
Easy returns drop off at your customers’ convenience
via our secure nationwide of Parcel Postboxes.
We’re trusted on doorsteps the world over
We partner with local postal carriers worldwide to deliver a great doorstep experience to overseas customers.
Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time success and local language notifications add extra peace of mind.
Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays and extra charges so you can ensure a smooth delivery experience for your European customers too.
Royal Mail International
Tracked delivery
-
Full item visibility
with tracking updates and confirmation of delivery across 80 e-commerce countries+ -
Track like a local
and let your customers follow their parcel’s progress on the local postal provider’s website -
Streamlined despatch
via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network -
Compliant customs data
via our shipping solutions such as Click & Drop® will help you avoid delays -
Up to £100 compensation
for lost or damaged items means you can confidently replace items -
Send parcels up to 30kg
to over 80 countries. This new heavier weight applies to medium parcels too (measuring up to 61x46x46cm).
Untracked delivery
-
Great value reach
to over 230 countries and territories worldwide.
Parcelforce global
express and priority delivery
-
Express delivery from next day
offers delivery by 10am to the USA, Canada by noon or Europe by close of play -
Priority worldwide delivery
from 2 working days -
A generous weight allowance
for parcels up to 30kg -
A generous size allowance
lets you send parcels up to 1.5m in length, no problem -
Put your customers in control
with inflight delivery options throughout Europe -
Award-winning dashboard †
for self-service tracking and reporting, providing a single view of all your deliveries.
Your parcels are in good hands with us
Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.
Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.
We’re the greenest carrier in the UK+
-
Foot-forward delivery
Our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot, giving us the lowest carbon footprint per parcel of any major UK delivery company -
Sustainable journeys
offer customers the chance to return at the same time as we deliver, with Parcel Collect -
A large electric fleet
We have the largest electric commercial van fleet in the UK with 5,000 electric vehicles (making up over 10% of our total fleet) -
Cleaner energy
We purchase or generate 99% renewable electricity and anticipate reaching our 100% target in 2024 -
Net Zero
Our Steps to Net Zero strategy aims to decarbonise by 2040 -
Reduced emissions
by moving more mail by rail and reducing the number of our flights.
Let’s talk about our people^
-
98% of our UK team
are on permanent contracts -
Award-winning mental health
and wellbeing strategies in the workplace -
We believe in paying a fair wage
rather than paying per parcel delivered -
We’re a committed equal opportunities employer
and support the Government’s mission to have a million more disabled people in work by 2027 -
We’re part of the community
and are committed to giving back, by being involved in projects that make a real difference -
Our Royal Mail employees
stay with us on average for 18 years -
We’re striving to be more representative with
33% female board representation
as our target for 2025.
Marketing that delivers
Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.
A whopping 94% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.
Hybrid Mail
-
Save time and money
with a digital solution that allows your team to upload mail directly to our servers from home -
We’ll take it from here
to process, print and deliver your mail to the door.
Partially Addressed Mail
-
Location-specific targeting
to reach small groups of carefully selected households -
No personal data required
as we’ll deliver to homes rather than individuals.
Door to Door
-
Precise targeting
by location or demographic, to over 32 million addresses -
No personal data
we’ll deliver leaflets, flyers and brochures directly to customers’ homes.
Addressed Advertising Mail
-
Strengthen relationships
with current customers, to prompt them online or in-store -
Grow your business
with precision targeting to expand your brand reach.
From fashion to pharmacy and every sector in between, we’ve got a suite of services to meet the unique demands of your industry.
Find out more about which productsare best for your sector needs