Royal Mail International Business
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Helping you reach global shoppers
There’s a whole world of opportunity out there for UK retailers. And we can help you grow your business abroad with International Business Parcel services that will give your customers the confidence to shop online.
Access shoppers in 230 destinations worldwide
Whether you want to connect with 300 million consumers in Europe, or take your brand across the world, we’ll make delivering your promises simple.
Introducing our world-class gateway
More than 1600 people work as part of our Heathrow Worldwide Distribution Centre team, processing 700,000 items for export each day – en route to the four corners of the globe.
Our European delivery arm is wholly owned
And because GLS is integrated with our UK network, we can keep tabs on your Tracked parcels in 12 key European destinations as they travel through our pipeline.
Going further afield?
Our global networks are powered by local partners who know their patch, to provide reliable, cost-effective delivery to your customers in over 230 destinations worldwide.
Our International Business Parcels portfolio
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Delivers to Europe from 2 working days and rest of the world from 5 working days
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Send parcels up to 2kg and Printed Papers up to 5kg
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Choose a service to suit your needs
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Select from a range of sorting options for even greater value
International Business Standard
| Sender Benefits | |
|---|---|
| Destinations | 231 |
| Tracking |  |
| Signature | |
| Weight | 2kg |
| Compensation | |
| Delivery speed Europe | 3-5 days* |
| Delivery speed Worldwide | 5-7 days* |
| Returns |  28 countries |
Our lowest cost delivery, allowing you to consider offering free delivery to your customers.
Retail Benefits:
Undeliverables are returned free of charge
A range of sorting options to get the best value for money
Great value delivery can remove the barrier to buy from the UK.
4/5 shoppers in Canada said they would search out sites that offer free delivery.
* Source: Royal Mail, Delivery Matters Canada 2016, Trinity McQueenInternational Business Signed
| Sender Benefits | |
|---|---|
| Destinations | 162 |
| Tracking | Partly |
| Signature | |
| Weight | 2kg |
| Compensation | |
| Delivery speed Europe | 3-5 days |
| Delivery speed Worldwide | 5-7 days |
Give International shoppers the added reassurance of a signature on delivery and inclusive compensation. Signed is ideal for shoppers who prefer a home delivery.
Retail Benefits:
- Undeliverables are returned free of charge
Items are tracked up to the point of leaving the UK
Signature on delivery
62% of online shoppers would prefer to have their items delivered to their home.
* Source: Royal Mail, Delivery Matters Online Marketplaces 2017, Trinity McQueenInternational Business Tracked
| Sender Benefits | |
|---|---|
| Destinations | 77 |
| Tracking | |
| Signature | Option to 45 countries |
| Weight | 2kg* |
| Compensation | |
| Delivery speed Europe | 2-4 days Western Europe, 3-5 days Rest of Europe |
| Delivery speed Worldwide | 5-7 days |
| Notifications | |
Give your customers abroad the confidence to order by letting them keep tabs on their parcels with end to end tracking, plus Email Notifications.
Retail Benefits:
- Full end to end tracking
Free email notifications for international shoppers- Optional signature on delivery from 47 countries*
Free shopper notifications
Reassured customers are happy customers. So we offer free email delivery notifications to your Tracked customers abroad to keep them updated on their parcels.
How it works for your customers
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We send you a link to embed in your emails to shoppers abroad
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Your international shopper clicks the link, registers their email address and selects the notifications they want to receive in their own language
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We send email updates at each stage of their parcel’s journey
International Standard Returns
Want to encourage your global customers to shop with you again and again?
Choose International Standard Returns for a cost-effective return service from 27 mainland European countries plus New Zealand.
- Option to include a returns label with every parcel
- Customers abroad take their parcel to their local Post Office®.
Rather than speedy delivery, online shoppers tell us they’re more interested in free straight forward returns*
* Source: Royal Mail, Delivery Matters 2017, Sweden and China, Trinity McQueen. 2015 France and Germany, Hall & Partners
International Tracked Returns
Our Tracked Returns service will be available in Australia and the USA very soon… with more countries to follow.
How it works for you
- Full tracking gives you visibility of your returning stock up to 20kg
- Available as a consolidated cost effective returns option within each country
- All import customs processes are managed by our in-country partner.
How it works for your customers
- Shoppers simply download and print a returns label via our portal
- Depending on the country service, they can take their parcel to their local Post Office® or request a collection
- Full tracking gives peace of mind that the item has arrived back with the retailer.
Electronic Pre-advice
Helping you stay ahead of the customs curve
More countries are starting to request electronic pre-advice on every international parcel they receive for security reasons and to streamline Customs processes. At Royal Mail, we’ve updated our systems to make it really easy for you to add the required information.
- Sender details (name, address, telephone number and email)
- Recipient details (name, address - including destination country, mobile number and email)
- Item details (description, quantity, weight, value of contents, postage and insurance cost)
- Trade Tariff (Harmonised System or HS) Code and country of origin of contents
Where we deliver
Select your destination to see the services and delivery time for your country.