Royal Mail
Give DIY & gardening customers a great delivery experience
Whether they need a great value delivery for some seeds or screws or a next day service for an urgent power tool replacement – you can trust us to deliver first time with our convenient range of delivery options.
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DIY & gardening overview
Put your customers in control
With our timed delivery window and notifications
Our notifications give shoppers more delivery information at their fingertips. We'll send an estimated delivery window from 2 hours for our Tracked items so your customers can better plan their day. And we’ll send an SMS/email message if we’ve delivered to a safe place or with a neighbour.
Offering more delivery choice can reduce cart abandonment
Provide a convenient click & collect service at the Post Office®
Local Collect® puts the UK’s largest click & collect network at your disposal. With 10,000 Post Office® branches and 1,200 Royal Mail Customer Service Points to choose from, we’re ‘just around the corner’ for easy gardening & DIY parcel collections and returns.
Let your customers order later online
And still receive their item on the next day
We can collect from your premises later in the day and still provide a next day delivery with end to end tracking. Meaning you can accept more 'next day' orders later into the evening, taking advantage of the rapidly growing DIY and gardening online market.
UK Delivery and returns
Tracked
Tracked
Puts DIY & gardening shoppers in control of their items en route, providing delivery information to reduce customer enquiries.
- Royal Mail Tracked 24® and Royal Mail Tracked 48® deliver next day/in 2-3 days
- Send items weighing up to 30kg
- Estimated delivery window lets shoppers plan their day
- Optional signature on delivery
- Provides the convenience that shoppers want, with enhanced Delivery to Neighbour and Safeplace notifications
- Inclusive compensation up to £100
- SMS/email delivery notification the day before and day of delivery for added peace of mind.
Retailer benefit
Tracking reduces costly calls from customers enquiring about their delivery.
74% of people think it’s important to receive updates regarding the progress of their deliveries*
* Source: Delivery Matters UK 2018.Standard
Standard
This delivery option allows you to meet shoppers’ expectations of great value delivery and is perfect for letterboxable items.
- Ideal for low value items such as nails, screws, adhesives, plants, seeds and bulbs
- Send items weighing up to 20kg
- Royal Mail 24® and Royal Mail 48® deliver in 1-3 days
- Free delivery confirmation online on Standard Parcels and Large Letters.
Retailer benefit
Online Delivery Confirmation can improve customer service, reduce fraud and improve your seller ratings.
Shoppers have used standard delivery 11 times on average in the past 12 months*
* Source: Delivery Matters UK 2018.Special Delivery Guaranteed
Special Delivery Guaranteed
Delivers those ‘must have’ orders that have to be there tomorrow. Perfect for valuable items like power tools.
- Delivers by 9am and by 1pm next day, including a guaranteed Saturday service for an additional charge
- Send items weighing up to 10kg
- Signature on delivery
- SMS/email customer notifications
- Inclusive compensation up to £750 for by 9am and by 1pm services
- Additional compensation available up to £2,500.
Online shoppers have used next day delivery 4 times in the past 12 months*
* Source: Delivery Matters UK 2018.Retailer benefit
Providing a guaranteed next day delivery can help to reduce cart abandonment at the checkout.
Sameday
Sameday
For DIY & gardening orders that just can’t wait for next day.
- Royal Mail Sameday can deliver anytime day or night, 365 days a year
- Lets customers track their item online end to end
- Timed delivery and signature on delivery
- Inclusive compensation £2,500
- 98% of collections within the hour.
20% of shoppers have used same day delivery at least once in the past 12 months*
* Source: Delivery Matters UK 2018.Retailer benefit
Offering a same day service can help retailers gain competitive advantage.
Local Collect®
Local Collect®
Add Local Collect® to your checkout page to let shoppers pick up their DIY or gardening items if they know they’re not going to be at home when we deliver.
- Available at 10,000 Post Office® branches and 1200 Royal Mail Customer Service Points nationwide
- 99% of people live within 3 miles of their local Post Office®
- Local Collect® gives you a presence on the high street with the UK’s largest click & collect network.
Retailer benefit
Offering added delivery convenience can help to reduce cart abandonment at the checkout.
Tracked Returns
Tracked Returns
We’ll make returns quick and easy when customers change their plans or need to replace a faulty item.
- Our returns portal lets customer self-serve by printing their own returns label
- Customers can then drop their return item at their local Post Office® or Royal Mail Customer Service Point
- Royal Mail Tracked Returns® deliver next day/2-3 days
- Allows customers to track and confirm receipt of their return
- Inclusive compensation up to £100.
43% of DIY shoppers would be encouraged to buy from a retailer that offers free returns*
* Source: Delivery Matters DIY & gardening 2018.Retailer benefit
Option to process refunds before items arrive in your warehouse to increase customer satisfaction.
Labels to Go
Offer online shoppers the convenience of returning items on their mobile too
- No need to print a Returns label at home or work
- Customers simply download a QR code to their mobile
- They print their returns label when they drop their return item at a Post Office® or Royal Mail Customer Service Point.
Marketing Mail
Boost demand for your brand by adding mail to your marketing mix
Advertising Mail
Promote your business
- Give your customers a reminder of your products with tailored direct mail
- A choice of flexible postage options
- We can help you with prospect data.
Door to Door
Cost-effective marketing
- You can use door drop campaigns to reach over 30 million addresses without the need for data
- Target by distance, postcode or demographic.
Catalogue delivery
Time to browse
- Give your customers the time to browse in the comfort of their own home.
Retailer tip
Earn up to 10% postage credit on your first 6 months of door drop distribution.+
+ Open to new customers or those who haven’t used door drops in 18 months. Up to 10% discount off the standard rate on volumes up to 500,000 items. Full T&Cs can be found here.
94% of direct mail is engaged with in some way.*
* Jicmail, Kantar TNS 2018.We’ll keep innovating
We’re continually improving our products and services to give your customers more control over their deliveries.
Customers now receive more information about which neighbour we delivered to, including name, house number and street.
SMS/email on the evening before and morning of delivery with delivery windows from 2 hours.
Tracked customers will receive an SMS/email to help them collect their parcel earlier (as well as the paper card), if they aren’t at home.
Tracked customers now receive an email/SMS to confirm their delivery was made to the nominated Safeplace.
Shipping solutions that will grow with you
Royal Mail offers a range of despatch options to meet the needs of retailers of every size to support your e-commerce ambitions and business growth.
Click & Drop® gets you selling online quickly
- Offers a simple, intuitive way to import and despatch orders from your website and marketplaces
- ‘Learns’, so you’ll never have to input the same information twice
- Saves time by updating marketplace stores with parcel despatch information
And two new bespoke despatch services
- Royal Mail Pro Shipping – our new advanced despatch system, replaces Despatch Manager Online and enables our customers with more complex needs
- Royal Mail API Shipping – our new API is designed for customers who require full integration with their backend systems.
