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Returns have never been easier for you and your customers. With Royal Mail Tracked Returns®, shoppers can drop off to our UK-wide network of Collect+ Points, Parcel Lockers, Parcel Postboxes, Royal Mail Customer Service Points and Post Office branches. Or with Parcel Collect, our posties will pick up items from millions of addresses… and they’ll even bring the label!
All so you can build loyalty and resell faster than ever.
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Making returns a positive thing!
81% of online shoppers agree a good returns experience would make them more likely to shop with that retailer in the future.*
Not only is there a remarkable range of convenient locations for shoppers to drop off to (or they don’t even have to leave their home with Parcel Collect), Royal Mail Tracked Returns® offers a next day or two-day delivery aim and end-to-end tracking – designed to keep your customers in-the-loop and help you refund and relist quickly.
*Mintel Online Retailing Consumer Report 2023. Research conducted with Online Shoppers.
New drop off locations!
We’ve introduced even more locations for shoppers to drop off their returns with new Collect+ points and lockers. So whether it’s a Post Office, Collect+ or Customer Service Point, or a secure Parcel Locker or Parcel Postbox, our expanded network will allow your customers to choose a return point that is convenient to them, helping you to build even greater customer loyalty.
More reasons to try Royal Mail Tracked Returns®
£150 compensation
For extra peace of mind, Tracked Returns includes the added reassurance of up to £150 compensation
Custom returns portal
The portal can be personalised with your branding, upholding a consistent experience through the returns process
Returns you can trust
We’re the most trusted carrier among major UK delivery providers!*
Suitable for valuables
Let customers return items worth up to £750, with the reassurance of end to end tracking
*Mintel Online Retailing Consumer Report 2023. Research conducted with Online Shoppers.
Convenient
doorstep collection
Encourage shopper loyalty with Parcel Collect. Offer your customers the choice to have their return items collected and the postie will even bring a label if they select a label-less doorstep collection option on our Tracked Returns portal.
61% of people would prefer to get their return parcels collected from home rather than dropping them off themselves.*
*Mintel Online Retailing Consumer Report 2023. Research conducted with Online Shoppers.
Watch the Pom Pom London case study.
Want to offer doorstep collection?Returns that practically send themselves
Effortless returns
With Parcel Collect, we’ll pick up customers’ returns from their doorstep, workplace or nominated Safeplace, if they’re out and about! Our posties can even bring the label too.
Printer free returns
Your customers have the option to bring their item and return QR code to their local Collect+ point, Parcel Locker, Customer Service Point or local Post Office and they’ll provide the label.
Easy returns drop off
If the parcel has a label, customers can simply drop it into any secure Parcel Postbox or Post Office branch, they can also drop off at Collect+ points and Parcel Lockers.
Our returns infographic
Already offer Royal Mail Tracked Returns®? Add our returns infographic to your website, and show your customers the whole range of options you offer.
Download our infographic