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A huge network with extra capacity to support your busy periods. 81,000 posties delivering your products 7 days a week. International deliveries to over 230 countries and territories. Business and marketing mail services, plus the greenest deliveries in the UK!* Nobody delivers more for UK businesses than Royal Mail.
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Convenience
7 days a weekWe deliver every day of the week. And with our new Royal Mail Special Delivery Guaranteed® Next Day service, parcels are delivered by the end of the next day (even Sundays)… or your money back!^
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Give customers more returns choices
With Parcel Collect our posties will pick up Tracked Returns from your customers doorstep, and can even bring the label! We’ve also made it easier to drop off returns outside of home, with over 1,500 Parcel Lockers and 5,000 Collect+ points (with more coming this year) on top of our existing network of Customer Service Points, Post Offices and Parcel Postboxes!
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Send it
greenerRoyal Mail deliveries are the easy way to reduce emissions across your supply chain. We’re the greenest carrier in the UK, with the lowest reported CO2 per parcel!*
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The most
helping handsOur 81,000 posties (more than any other carrier!) act as ambassadors for your business. And when you need to find a speedy solution, our sales team are supported by 1,500 experienced customer service advisers.
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The widest
reachWe can deliver to every single address in the UK, and reach over 230 countries and territories worldwide. Plus we can offer a fully tracked service to your international shoppers in 80 countries using trusted local delivery partners.
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Here when you’re
sending moreIn addition to our existing North West hub and parcel sort machines in our mail centres, we have a new Midlands hub that can process an extra 850,000 parcels a day - adding more capacity into an already massive network.
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The magic
of mailWith our vast array of letter services we can help your business stand out from the crowd. Mail combines creativity and commercial focus to powerful effect. It engages consumers, builds relationships and boosts the your bottom line.
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Greater first time
delivery successWe have a variety of flexible delivery options to make sure your customer gets their parcel, from automatic redelivery if delivery to a neighbour or safeplace isn’t possible, to the choice of collection from a Customer Service Point or Post Office.
It authenticates us as a brand because we use such fantastic services. We’d recommend Royal Mail to any business who wants reliability and growth. When we started we were doing 20 orders a day… now it’s 5000!
From little packages to heavy boxes (and everything in-between)
Royal Mail
Tracked® delivery
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Fast and cost-effective
with 24 and 48 hour delivery aims -
Inflight delivery options
giving customers more control, for improved first-time delivery success -
Simple delivery notifications
providing a predicted day of delivery and an estimated window from 2 hours -
Increased compensation
now up to £150 for the rare occasion things don't go to plan -
Photo on delivery
provides proof of receipt for added peace of mind -
Tracking at 5 points along the way
which reduces ‘where is my item’ enquiries -
For parcels big and small
we're equipped to deal with your heavier parcels too! Access competitive rates for Tracked parcels up to 30kg -
Customer not in? No problem
we’ll auto-redeliver as standard (if delivery to a safe place or neighbour isn’t possible), reducing “where is my item” enquiries and boosting delivery success -
New Sunday delivery
available with Royal Mail Tracked 24® for the same price as delivery any other day of the week!
Untracked option
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Two great value options
with a 24 and 48 hour delivery aim and online confirmation.
Guaranteed Delivery
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Timed next day delivery
with Royal Mail Special Delivery Guaranteed ®. Ensure items arrive by 9am, by 1pm or simply by the end of the day with a money back guarantee+ -
Generous compensation
all variations of the service provide £750 inclusive compensation. This can be enhanced up to £2,500 and consequential loss coverage of up to £10,000 is available too -
Guaranteed even on a Sunday
our brand new Special Delivery Guaranteed Next Day service offers delivery by the end of the day, 7 days a week, includes an estimated delivery window and of course a money back guarantee+ -
Proof of receipt
a signature and photo on delivery gives you and your customers the peace of mind that the item has arrived -
Full tracking
at 7 points along the way available via the Royal Mail app -
Increases to maximum weight and value allowance
you can now send heavier or pricier items up to 20kg^ and £5,000 with Special Delivery Guaranteed.
Same day delivery
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Fast and flexible sameday delivery
is available via eCourier, a Royal Mail Group company specialising in time critical courier deliveries.
Our returns options are growing!
Did you know? 81% of online shoppers agree a good returns experience would make them more likely to shop with a retailer in future.+
We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. So, you can reassure shoppers their item is en route (hello speedier returns!), and relist and resell items faster.
Nobody delivers more ways to return!
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Effortless and free collection of Tracked returns
with Parcel Collect, we’ll pick up your customer’s returns from their doorstep, workplace or a nominated Safeplace at no added cost -
Even more out of home drop off points
your customers can drop off returns at parcel lockers and 700 Collect+ points (growing to 5,000 by this summer) – in addition to our usual Customer Service Points, Post Offices and 1,200 24/7 Parcel Postboxes -
Printer-free returns
with our super convenient Parcel Collect option, when our posties come to pick up Tracked Returns, they can bring the label too, meaning you don't need to send one with every order, and your customer doesn't need a printer. Win win. Plus with Labels to Go, we also offer label printing in store for customers wishing to return at a Customer Service Point, local Post Office or Collect+ point. It's as simple as scanning a QR code!
We’re trusted on doorsteps across the globe
We partner with local postal carriers worldwide to deliver a great doorstep experience to overseas customers.
Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time success and local language notifications add extra peace of mind.
Our range of Import One Stop Shop (IOSS) solutions will help you avoid delays and extra charges so you can ensure a smooth delivery experience for your European customers too.
Royal Mail International
Tracked delivery
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Full item visibility
with tracking updates and confirmation of delivery across 80 e-commerce countries+ -
Track like a local
and let your customers follow their parcel’s progress on the local postal provider’s website. We currently offer notifications in 6 local languages, making it easier for recipients to follow their deliveries -
Streamlined despatch
via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network -
Compliant customs data
via our shipping solutions such as Click & Drop® will help you avoid delays -
Up to £100 compensation
for lost or damaged items means you can confidently replace items with the option to add up to £300 -
Speedy international shipping
with a delivery aim of just 2-4 working days depending on your destination.
Tracked Heavier
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Send parcels up to 30kg
to over 80 countries. This new heavier weight applies to medium parcels too (measuring up to 61x46x46cm).
Untracked delivery
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Great value reach
to over 230 countries and territories worldwide -
Worldwide delivery aim
of 3-5 working days -
Compensation included
as standard up to £20 for the rare occasions things don’t go to plan.
Your parcels are in good hands with us
Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.
Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.
We’re the greenest carrier in the UK+
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Foot-forward delivery
our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot, giving us the lowest carbon footprint per parcel of any major UK delivery company -
Greener alternatives
we’ve begun our transition to renewable diesel alternatives, using Hydrotreated Vegetable Oil (HVO) for our HGVs which reduced our diesel consumption by 10 million litres over the last year -
A large electric fleet
we have the largest EV delivery fleet in the UK with 5,000 electric vehicles (making up over 10% of our total fleet) -
Cleaner energy
we purchase or generate 99% renewable electricity and anticipate reaching our 100% target in 2024 -
Net-Zero
our Steps to Net-Zero strategy aims to decarbonise by 2040 -
Reduced emissions
by moving more mail by rail and reducing the number of our flights.
Let’s talk about our people^
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98% of our UK team
are on permanent contracts -
Award-winning mental health
and wellbeing strategies in the workplace -
We believe in paying a fair wage
rather than paying per parcel delivered -
We’re a committed equal opportunities employer
and support the Government’s mission to have a million more disabled people in work by 2027 -
We’re part of the community
and are committed to giving back, by being involved in projects that make a real difference -
Our Royal Mail employees
stay with us on average for 18 years -
We’re striving to be more representative with
33% female board representation
as our target for 2025.
Marketing that delivers
Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.
A whopping 95% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.
Hybrid Mail
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Save time and money
with a digital solution that allows your team to upload mail directly to our servers from home -
We’ll take it from here
to process, print and deliver your mail to the door.
Partially Addressed Mail
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Location-specific targeting
to reach small groups of carefully selected households -
No personal data required
as we’ll deliver to homes rather than individuals.
Door to Door
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Precise targeting
by location or demographic, to around 32 million addresses -
No personal data
we’ll deliver leaflets, flyers and brochures directly to customers’ homes.
Addressed Advertising Mail
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Strengthen relationships
with current customers, to prompt them online or in-store -
Grow your business
with precision targeting to expand your brand reach.
Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.
© Royal Mail Group Limited 2024. All rights reserved.