Nobody delivers more | Royal Mail
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Looking for ways to delight your customers… Nobody delivers more

Super services to
help you reach
customers far and wide.

Nobody delivers more

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Delivering to over 32 million addresses nationwide and over 230 countries and territories worldwide, we’re making our services more convenient for you and your customers with enhancements for domestic and international deliveries. With a supercharged capacity and a heritage of trust, nobody delivers more than Royal Mail.

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More ways to support you than ever before

  1. Greater first time
    delivery success

    You’ll soon be able to offer customers a click & collect option from our nationwide network of 24/7 Parcel Lockers and Collect+ points, providing flexibility if shoppers aren’t able to be at home. If we're unable to deliver or leave items in a safe place or with a neigbour, we’ll redeliver automatically the next day.

  2. Give customers more returns choices

    Returns have never been simpler as we continue to grow our network! Customers can drop off at our growing network of Parcel Lockers and Collect+ points, plus Customer Service Points, Parcel Postboxes, Post Office branches as well as 110,000 postboxes. Or, with Parcel Collect, posties can pick up items from shoppers’ doorsteps.

  3. The widest
    reach

    Easily reach over 230 countries and territories with our International services! We also offer a tracked service to 80 countries using trusted local delivery partners. And our new Tracked Priority service offers European shoppers the same Inflight options that UK customers love!

  4. Convenience
    7 days a week

    We deliver every day of the week. And with our new Royal Mail Special Delivery Guaranteed® Next Day service, parcels are delivered by the end of the next day (even Sundays) … or your money back!^

  5. Send it
    greener

    Royal Mail deliveries are the easy way to reduce emissions across your supply chain. We’re the greenest carrier in the UK, with the lowest reported CO2 per parcel!* And we have the largest electric delivery fleet in the UK.

  6. The most
    helping hands

    Our 81,000 posties (more than any other carrier!) act as ambassadors for your business. And when you need to find a speedy solution, you’re supported by 1,500 experienced customer service advisers.

  7. Here when you’re
    sending more

    In addition to our existing North West hub and parcel sort machines in our mail centres, we have a new Midlands hub. Our hubs regularly processed over a million items a day at peak, boosting capacity in our already massive network.

  8. The magic
    of mail

    With our vast array of letter services, we can help your business stand out from the crowd. Mail combines creativity and commercial focus to powerful effect. It engages consumers, builds relationships and boosts your bottom line.

Take a look at our full range of Royal Mail services

From little packages to heavy boxes (and everything in-between)

Royal Mail
Tracked® delivery

  • Fast and cost-effective
    with 24 and 48 hour delivery aims
  • Inflight delivery options
    giving customers more control, for improved first-time delivery success
  • Simple delivery notifications
    providing a predicted day of delivery and an estimated window from 2 hours
  • Increased compensation
    now up to £150 for the rare occasion things don't go to plan
  • Photo on delivery
    provides proof of receipt for added peace of mind
  • Tracking at 5 points along the way
    which reduces ‘where is my item’ enquiries
  • For parcels big and small
    we're equipped to deal with your heavier parcels too! Access competitive rates for Tracked parcels up to 30kg
  • Customer not in? No problem
    we’ll auto-redeliver as standard (if delivery to a safe place or neighbour isn’t possible), reducing “where is my item” enquiries and boosting delivery success
  • Sunday delivery
    available with Royal Mail Tracked 24® for the same price as delivery any other day of the week!

Untracked option

  • Two great value options
    with a 24 and 48 hour delivery aim and online confirmation.

Guaranteed Delivery

  • Timed next day delivery
    with Royal Mail Special Delivery Guaranteed ®. Ensure items arrive by 9am, by 1pm or simply by the end of the day with a money back guarantee+
  • Generous compensation
    all variations of the service provide £750 inclusive compensation. This can be enhanced up to £2,500 and consequential loss coverage of up to £10,000 is available too
  • Guaranteed even on a Sunday
    our brand new Special Delivery Guaranteed Next Day service offers delivery by the end of the day, 7 days a week, includes an estimated delivery window and of course a money back guarantee+
  • Proof of receipt
    a signature and photo on delivery gives you and your customers the peace of mind that the item has arrived
  • Full tracking
    at 7 points along the way available via the Royal Mail app
  • Increases to maximum weight and value allowance
    you can now send heavier or pricier items up to 20kg^ and £5,000 with Special Delivery Guaranteed.

Same day delivery

  • Fast and flexible sameday delivery
    is available via eCourier, a Royal Mail Group company specialising in time critical courier deliveries.

+ Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas.
See Appendix A: Delivery Speeds in the UK parcels services user guide for full details.

^ Excluding Royal Mail Special Delivery by 9am®

Our returns options are growing!

We're adding more Parcel Lockers and Collect+ points to our already huge returns network in 2025! So returns are more convenient than ever for your customers (and easier for you).

76% agree a good returns experience would make them more likely to shop with that retailer in future.+ We offer proof of posting, end-to-end tracking and a 24 or 48 hour delivery aim with Royal Mail Tracked Returns®. Reassure shoppers that their item is en route, and relist and resell items faster.

Nobody delivers more ways to return!

  • More and more out of home drop off points
    your customers can drop off returns at a growing number of Parcel Lockers (soon to be over 1,500) and Collect+ points (expanding to 7,500) – in addition to our expansive network of 1,200 24/7 Parcel Postboxes, Royal Mail Customer Service Points, Post Office branches and 110,000 postboxes!
  • Effortless and free collection of Tracked returns
    with Parcel Collect, we’ll pick up your customer’s returns from their doorstep, workplace or a nominated Safeplace at no added cost
  • Printer-free returns
    with our super convenient Parcel Collect option, when our posties come to pick up Tracked Returns, they can bring the label too... meaning you don't need to send one with every order, and your customer doesn't need a printer. Win win. Plus with Labels to Go, we also offer label printing in store for customers wishing to return at a Parcel Locker, Customer Service Point, local Post Office or Collect+ point. It's as simple as scanning a QR code!

+ Mintel Online Retailing Consumer Report 2024. Research conducted with Online Shoppers.

We’re trusted on doorsteps across the globe

We partner with local postal partners worldwide to deliver a great doorstep experience to overseas customers.

Not only are these carriers known and trusted by global shoppers, their knowledge helps to increase first time delivery success and local language notifications add extra peace of mind.

Our range of delivery terms, including Import One Stop Shop (IOSS), Delivered Taxes Paid (DTP) and Postal Delivered Duties Paid (PDDP), will help you avoid extra charges — so you can ensure a smooth delivery experience for your European customers too.

Royal Mail International
Business Tracked delivery

  • Full item visibility
    with tracking updates and confirmation of delivery across 80 e-commerce countries.+ We also offer a signature on delivery option for 48 of these destinations
  • Track like a local
    and let your customers follow their parcel’s progress on the local postal provider’s website. We currently offer notifications in 16 local languages, making it easier for recipients to follow their deliveries
  • Streamlined despatch
    via our dedicated Heathrow Worldwide Distribution Centre, plus priority handling within the overseas network
  • Compliant customs data
    via our shipping solutions such as
    Click & Drop® will help you avoid delays
  • Up to £100 compensation
    for lost or damaged goods, with the option to increase to £300 for that added peace of mind
  • Speedy international shipping
    with a delivery from 2-4 working days depending on your destination.

Tracked Heavier

  • Send parcels up to 30kg
    to over 80 countries. This heavier weight applies to medium parcels too (measuring up to 61x46x46cm)^.

Standard delivery

  • Great value reach
    to over 230 countries and territories worldwide
  • Worldwide delivery aim
    of 3-7 working days

International Tracked Priority

  • Available to 26 European destinations
    and delivered in partnership with GLS and our other local partners
  • Commercial customs approach
    under the Delivered Taxes Paid (DTP) Delivery Term or IOSS – meaning EU recipients won’t have to pay any unexpected charges or face delays resulting in a more seamless experience
  • In-flight options
    giving customers greater flexibility over how they want to receive their item!
  • Full tracking through to delivery
    with email notifications every step of the way
  • A hefty weight allowance
    means you can send parcels up to 30kg and medium parcel dimensions (measuring up to 61x46x46cm) without hassle.

+ Dependent on destination country scanning capability.

^ There are certain items we restrict through our network. Please check our list of Prohibited and Restricted items to comply with international regulations. When sending with International Business Tracked Heavier, please use product code HV.

Your parcels are in good hands with us

Whether you’ve dipped a toe into recycling or gone all in with a sustainable strategy, it makes sense to choose more eco-friendly and ethical shipping for your deliveries and returns.

Customers are leading with their feet, and choosing brands that provide greener products and supply chains, and clearly support their people in the workplace.

We’re the greenest carrier in the UK+

  • Foot-forward delivery
    our posties walk up to a billion steps a day, making over half of our delivery routes wholly or partially on foot, giving us the lowest carbon footprint per parcel of any major UK delivery company
  • Greener alternatives
    we’ve begun our transition to renewable diesel alternatives, using Hydrotreated Vegetable Oil (HVO) for our HGVs which reduced our diesel consumption by 10 million litres over the last year
  • A large electric fleet
    we have the largest EV delivery fleet in the UK with 6,000 electric vehicles (making up over 10% of our total fleet)
  • Cleaner energy
    we purchase or generate 100% renewable electricity
  • Net-Zero
    our Net-Zero strategy aims to reduce emissions by at least 90% by 2040
  • Reduced emissions
    reducing the number of flights by moving mail to road.

Let’s talk about our people^

  • 99% of our UK team
    are on permanent contracts
  • Award-winning mental health
    and wellbeing strategies in the workplace
  • We believe in paying a fair wage
    rather than paying per parcel delivered
  • We are committed to being the employer of choice for a diverse workforce
    building an equitable, inclusive and accessible culture where our colleagues, customers and communities are enabled to thrive and belong
  • We’re part of the community
    of choice for a diverse workforce, building an equitable, inclusive and accessible culture where our colleagues, customers and communities are enabled to thrive and belong
  • Our Royal Mail employees
    stay with us on average
    for 15.5 years
  • We’re striving to be more representative with
    33% female senior leadership representation
    as our target for 2025.

+ Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table.

^ Royal Mail Environment, Social and Governance Report 2022-23.

Marketing that delivers

Whether you’re looking to increase brand awareness, grow your customer base or simply remain front-of-mind with existing customers, mail could be the answer.

A whopping 95% of advertising mail is engaged with,+ so whatever your business goals, your marketing is in safe hands with our specialist mail services.

Hybrid Mail

  • Save time and money
    with a digital solution that allows your team to upload mail directly to our servers from home
  • We’ll take it from here
    to process, print and deliver
    your mail to the door.

Partially Addressed Mail

  • Location-specific targeting
    to reach small groups of carefully
    selected households
  • No personal data required
    as we’ll deliver to homes rather
    than individuals.

Door to Door

  • Precise targeting
    by location or demographic,
    to around 32 million addresses
  • No personal data
    we’ll deliver leaflets, flyers and
    brochures directly to customers’ homes.

Addressed Advertising Mail

  • Strengthen relationships
    with current customers,
    to prompt them online or in-store
  • Grow your business
    with precision targeting
    to expand your brand reach.

+ JICMAIL Quarterly Results Q4 2023.

  • † We’re open Monday to Friday, 9am-5pm. Calls may be recorded and monitored for training and compliance purposes.
  • ^ Exceptions apply. We deliver throughout the UK but there are restrictions to delivery guarantees in some areas.
        See Appendix A: Delivery Speeds in the UK parcels services user guide for full details.
  • * Based on average gCO2e emissions per parcel delivered by UK parcel operators, as published by Citizens Advice 2024 Parcels League Table.

Royal Mail and the cruciform are registered trade marks of Royal Mail Group Limited. Royal Mail Group Limited, registered in England and Wales, number 4138203, registered office: 185 Farringdon Road, London, EC1A 1AA.

© Royal Mail Group Limited 2025. All rights reserved.