Your Royal Mail Collection Service

Thanks for logging on and taking the time to help us review our database of collection customers.

We just need you to confirm or amend the following details about your collection service.

Please provide the unique ID number at the top of the letter you received*

(Your unique ID will start with the following letters: CNM, FNM or MG.
Please do not enter the FIR code.)

Do you have more than one account number for this address?

Please provide the 1st account number applicable to this address

The account number is a 10 digit code

Is the customer name on the letter you received correct?

Is the address we have for you (as per the letter) correct?

Collection point postcode

Please enter your FIR code

Your FIR code is shown under the barcode on the blue collection card our driver scans each time they collect from you.

Do you have a Franking / meter machine at this address?

Do you still want to receive a collection at this address?

Log in to your account