Delivery Matters for online shoppers
Delivery Matters for online shoppers
For the past eleven years, we've commissioned Delivery Matters research looking at the attitudes of online shoppers in the UK and around the globe.
This independent study provides insights into consumer attitudes and behaviours towards e-commerce and fulfilment.
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Find out about online shoppers' expectations in the UK and abroad
Trust Royal Mail 
Year on year, Royal Mail continues to be the most trusted national delivery company.
Trust translates into sales: 2 in 3 online shoppers would be more likely to use a retailer if Royal Mail is delivering.
That's because Royal Mail delivers a service online shoppers trust.
Savvy shoppers looking for bargains
Amid the current political and economic uncertainty being experienced in the UK, shoppers are more motivated to search for greater choice and value for money.
UK and International editions
Our 2019 UK and Christmas Delivery Matters reports is now available for you to download. You can also see our selection of sector reports as well as our international editions with more due later this year.